FINALTERM EXAMINATION
Spring 2009
ENG301- Business Communication (Session - 3)
Question No: 1 ( Marks: 1 ) - Please choose one
As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan. ► good news
► bad news
► pleasant news
► moderate news
Question No: 2 ( Marks: 1 ) - Please choose one
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one
Question No: 3 ( Marks: 1 ) - Please choose one
In circular letters personal interest is created by using the word -----------------.
► you
► our customers
► everybody
► dear customers
Question No: 4 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem. ► A standing committee
► A committee
► A task force
► A help desk
Question No: 5 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a formal report. ► memo report
► analytical memo report
► informational memorandum report
► feasibility report
Question No: 6 ( Marks: 1 ) - Please choose one
-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. ► Periodic reports
► Formal reports
► Progress reports
► Conference reports
Question No: 7 ( Marks: 1 ) - Please choose one
------------------- reports are usually short messages with natural, casual use of language. ► Conference
► Periodic
► Informal
► Formal
Question No: 8 ( Marks: 1 ) - Please choose one
Letter reports are of ----------- types: ► four
► two
► three
► five
Question No: 9 ( Marks: 1 ) - Please choose one
Which approach is the most common way to organize a resume? ► Functional
► Chronological
► Analytical
► Job oriented
Question No: 10 ( Marks: 1 ) - Please choose one
Personal space varies according to: ► Situation
► Culture, status
► Medium
► Channel
Question No: 11 ( Marks: 1 ) - Please choose one
Which type of interview is less formal and unstructured? Casual interview
► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview
Question No: 12 ( Marks: 1 ) - Please choose one
BATNA stands for : ► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Question No: 13 ( Marks: 1 ) - Please choose one
--------------- is a negotiation method that involves people cooperating to produce a solution satisfactory to both parties. ► Collaboration
► Competition
► Compromise
► Cooperation
Question No: 14 ( Marks: 1 ) - Please choose one
Which is an active process of receiving aural stimulus? ► Listening
► Thinking
► Talking
► Silence
Question No: 15 ( Marks: 1 ) - Please choose one
Proposal should be written in a : ► Future tense.
► Past tense
► Present tense
► Present continuous
Question No: 16 ( Marks: 1 ) - Please choose one
Evaluation studies are usually described as either------------------ or summative. ► Formative
► Informative
► Experimental
► Analytical
Question No: 17 ( Marks: 1 ) - Please choose one
A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation. ► Learning
► Speaking
► Writing
► Listening
Question No: 18 ( Marks: 1 ) - Please choose one
While delivering an oral presentation to large groups, a person should use what kind of style? ► Casual
► Informal
► Formal
► Interpersonal
Question No: 19 ( Marks: 1 ) - Please choose one
What is a delivery method of oral presentation in which speech is made without any preparation or made on the spur of the moment? ► Extemporaneous
► Impromptu
► Reading
► Writing
Question No: 20 ( Marks: 1 ) - Please choose one
APA style requires authors to use past tense or ------------------when using signal phrases to describe earlier research. ► Present perfect tense
► Past perfect tense
► Future perfect tense
► Only continuous tense
Question No: 21 ( Marks: 1 ) - Please choose one
It means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.Match this statement with one of the following concepts:
► Globalization
► Marketing
► Communication
► Americanism
Question No: 22 ( Marks: 1 ) - Please choose one
Which one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above
Question No: 23 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to: ► Oral communication
► Written and non verbal communication
► Oral and verbal communication
► Effective business communication
Question No: 24 ( Marks: 1 ) - Please choose one
The form of communication used most of the time for written messages to persons inside your organization is called: ► Memorandom
► Business letter
► Pamphlet
► Adjustment letter
Question No: 25 ( Marks: 1 ) - Please choose one
How unnecessary repetition should be treated for successful business message? ► adopted
► avoided
► adapted
► submitted
Question No: 26 ( Marks: 1 ) - Please choose one
Claim letter is also called: ► Complaint letter
► Adjustment letter
► Credit refusing letter
► Collection letter
Question No: 27 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------. ► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 28 ( Marks: 1 ) - Please choose one
In letter refusing adjustment, the point of view of a reader should be-------------. ► opposed
► ignored
► supported
► refused
Question No: 29 ( Marks: 1 ) - Please choose one
Collection letter should be written with the assumption that most people will: ► Pay
► Not pay
► Delay
► Ignore
Question No: 30 ( Marks: 1 ) - Please choose one
While drafting a letter which thing should we ignore? ► Be Specific.
► Avoid general objectives.
► Be as clear as possible about the kind of opportunity and industry you’re looking for.
► We can talk in a difficult language
Question No: 31 ( Marks: 2 )
What is case study research? Question No: 32 ( Marks: 2 )
What today’s employer do seek in job applicants?Question No: 33 ( Marks: 2 )
What is the purpose of memo?Question No: 34 ( Marks: 3 )
How do we write short quotations in a thesis paper?Question No: 35 ( Marks: 3 )
Why is it important to analyze your purpose and audience in resume writing?Question No: 36 ( Marks: 3 )
Write a note on the tone of a memorandum.Question No: 37 ( Marks: 5 )
Write a note on five types of work place powers. Question No: 38 ( Marks: 5 )
Write a note on chronological resume.Question No: 39 ( Marks: 10 )
You are employed in a local insurance company. The personnel manager, being concerned about poor staff morale following the closure of a small nearby branch and redundancies in 2 others, has asked the office supervisor to look into the problem. Assuming that you are the office supervisor, write a memorandum to personnel manager outlining problems and setting out proposals for raising staff morale.Question No: 40 ( Marks: 10 )
Elaborate the concept of documentation present in your course.
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